These Terms and Conditions (the “Terms”) apply to the use of the www.car-rentals.ro website, in all its languages, and to the bookings submitted through it. Please read them carefully before submitting a booking. When you submit a booking, you confirm that you have read and accept these Terms, including the Rental Conditions, which are an integral part of them.
1. Who we are
1.1. The www.car-rentals.ro website (“Car-Rentals.ro”, “the platform”) is operated by S.C. GLOBAL REFERENCE SRL, tax ID (CUI) 37309820, registered with the Trade Register under no. J40/4430/2017, e-mail office@globalreference.ro (hereinafter “we”).
1.2. You can contact us at the e-mail address above or through the Support page.
2. Definitions
- The platform – the www.car-rentals.ro website, including its booking pages, its reservation lookup page and its forms.
- Client – the person who uses the platform to book a vehicle and who signs the Rental Contract at pick-up.
- The Lessor / Rental partner – S.C. AUTOREVOLUTION SRL (ExpediCAR), address Str. Johann Strauss nr. 2, Sector 2, Bucharest, e-mail office@expedicar.ro, the car rental company that provides the vehicles shown on the platform, confirms the bookings and concludes the Rental Contract with the Client.
- The booking – the rental request submitted through the platform (pick-up and return locations, dates and times, the car, the protection and options chosen, the Client’s contact details), sent to the Lessor.
- The Rental Contract – the rental contract between the Client and the Lessor, which is considered concluded when the Lessor expressly confirms the booking and/or when it is signed, at the handover of the car (point 4.6).
- The Rental Conditions – the Lessor’s conditions that apply to the rental, published on the Rental Conditions page. They are an integral part of these Terms and of the Rental Contract.
3. What Car-Rentals.ro does
3.1. Car-Rentals.ro is an online intermediation platform: it shows you the availability, rates and conditions of the Lessor’s vehicles, based on data received in real time from the Lessor’s booking system, and sends your booking to the Lessor.
3.2. We do not own, operate or rent out vehicles and we are not a party to the Rental Contract. The Rental Contract is concluded directly between you and the Lessor, on the basis of the Rental Conditions, at the time stated in point 4.6.
3.3. The delivery and collection of the car, its condition and maintenance, roadside assistance, RCA insurance, the CDW, TP, SCDW and SCDW+ protection, the deposit, invoicing and the handling of damage are the Lessor’s responsibility, in accordance with the Rental Conditions.
4. How a booking works
4.1. You choose the location and the rental period, the car, the level of protection and any optional extras. The availability, prices, deposit and excess shown come from the Lessor’s booking system and may change until the booking is confirmed.
4.2. The total price shown is the total calculated by the Lessor for your selection, in euros. You pay nothing to Car-Rentals.ro for using the platform.
4.3. No online payment is made on Car-Rentals.ro and we never ask for your card details. You pay for the rental, the options chosen and any additional fees directly to the Lessor when you collect the car; at that time you also need a credit card for the deposit, in accordance with art. 2.1, 4.2.1 and 6.1 of the Rental Conditions. The invoice is issued by the Lessor, in lei, in accordance with art. 6.2 of the Rental Conditions.
4.4. To submit the booking, you enter the main driver’s contact details and confirm that you have read and accept these Terms, including the Rental Conditions. If the Lessor changes the total before you submit, we show you the new total and the booking is sent only after you accept it.
4.5. After submitting, you receive the booking number and an e-mail with its details. Some cars are “on request”: in that case the Lessor confirms availability later and we let you know the answer by e-mail.
4.6. Submitting a booking does not automatically constitute a firm rental contract. The contract is considered concluded when the Lessor expressly confirms the booking and/or when the Rental Contract is signed, at the handover of the car (art. 12.5 of the Rental Conditions).
4.7. The Lessor may cancel or change a booking in the cases set out in the Rental Conditions, for example if you do not meet the minimum rental requirements (the note at the start of Chapter 2), if you are more than one hour late for pick-up without notice (art. 2.4), or if the rate or availability was displayed in error (Chapter 12).
5. Changing and cancelling a booking
5.1. You can cancel your booking on the Check reservation page, with the booking number and your e-mail address, as long as the Lessor has not processed it and the pick-up time has not passed; otherwise, please write to us through the assistance form on the Support page, quoting your booking number.
5.2. To change your booking (for example the dates, the time or the return location), contact us through the Support page. Changes depend on availability and on the Lessor’s agreement and may change the price.
5.3. The rules on late pick-up, changing the return location, extensions, early return and amounts paid in advance directly to the Lessor are those of the Rental Conditions (in particular art. 2.4, 3.3, 3.4, 6.8, 8.2 and 9.4).
5.4. The 14-day right of withdrawal under Romanian Government Emergency Ordinance no. 34/2014 does not apply to car rental for a specific date or period (art. 16(l) of the ordinance). This does not limit your ability to cancel the booking under point 5.1.
6. Our obligations
6.1. To show the information received from the Lessor as we receive it and to send your booking to the Lessor correctly and without delay.
6.2. To send you confirmation that your booking was submitted and to inform you of the Lessor’s answer when we receive it.
6.3. To facilitate communication between you and the Lessor for requests related to the booking.
6.4. To process your personal data in accordance with the Privacy Policy.
7. Your obligations
7.1. To provide correct and complete details (name, e-mail address, telephone number and, where relevant, the flight number), so that the booking can be sent and confirmed.
7.2. To meet the rental requirements of the Rental Conditions, in particular those on the driving licence, identity document and credit card (art. 2.1).
7.3. To use the platform only for its intended purpose: no fictitious bookings, no bookings in another person’s name without their consent and no automated access that affects its operation.
8. Liability
8.1. We are responsible for our intermediation service: showing the information received from the Lessor and sending your booking. We are not responsible for the Lessor’s obligations under the Rental Contract and the Rental Conditions.
8.2. The information on availability, prices, deposits and services comes from the Lessor’s system. If it is displayed incorrectly because of an error in the Lessor’s system, Chapter 12 of the Rental Conditions applies.
8.3. We make reasonable efforts to keep the platform running without interruption, but we cannot guarantee it; maintenance work, technical faults or the unavailability of the Lessor’s system may temporarily prevent bookings from being submitted.
8.4. Nothing in these Terms limits the rights that the law gives you as a consumer, nor our liability where the law does not allow it to be limited.
9. Personal data and cookies
9.1. We process your personal data in accordance with the Privacy Policy. The booking details are sent to the Lessor, who processes them to conclude and perform the Rental Contract, under its own privacy policy. Accepting these Terms and the Rental Conditions is not consent to the processing of personal data: the privacy policies are information notices.
9.2. We use cookies in accordance with the Cookie Policy. You can change your choice at any time from the “Cookie settings” link in the footer.
10. Intellectual property
10.1. The content of the platform (texts, graphics, logo, page structure) belongs to S.C. GLOBAL REFERENCE SRL or its partners and may not be copied or used for commercial purposes without our written consent. The car images and descriptions come from the Lessor.
11. Complaints and dispute resolution
11.1. For any complaint about the platform or a booking, write to us at office@globalreference.ro or through the Support page. We reply as soon as possible. Complaints about the rental itself (the car, the handover, the deposit, damage, invoicing) are forwarded to the Lessor, who is responsible for them under the Rental Conditions.
11.2. If you are not satisfied with our answer, you can contact the Romanian National Authority for Consumer Protection (anpc.ro) or, for alternative dispute resolution (SAL), the ANPC’s SAL platform (reclamatiisal.anpc.ro). Consumers from other European Union countries can ask the European Consumer Centre Romania for help; the list of alternative dispute resolution bodies in the EU is available on the European Commission’s website (consumer-redress.ec.europa.eu).
12. Applicable law
12.1. These Terms are governed by Romanian law. Any disagreement is first settled amicably; if that fails, it will be settled by the competent courts in Romania. As a consumer, you keep the protection given to you by the mandatory legal provisions of the country where you live.
12.2. Disputes about the Rental Contract are between you and the Lessor and are settled in accordance with the Rental Conditions (art. 11.2), without limiting the rights that mandatory legal provisions give you as a consumer.
13. Changes to the Terms
13.1. We may update these Terms; the date of the version in force is shown at the top of the page. Each booking is governed by the version of these Terms accepted when it was submitted.
13.2. The Rental Conditions are set by the Lessor; the platform publishes the version in force, with its date shown on its page. The rental itself is governed by the Rental Contract concluded with the Lessor.
14. Final provisions
14.1. The Rental Conditions are an integral part of these Terms; the rights and obligations they set out exist between you and the Lessor, not between you and Car-Rentals.ro. If a provision of these Terms is found to be invalid, the other provisions remain applicable.
14.2. These Terms are drafted in Romanian and may be translated into other languages. In the event of any discrepancy, the Romanian version prevails.