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FREQUENTLY ASKED QUESTIONS

Car Rental

To rent a vehicle, simply select the desired period, pickup and return location, choose the right car, and complete your reservation online.

  • You must have a valid driver’s license.
  • An ID and a credit card are required for the security deposit pre-authorization.
  • It is mandatory to follow the vehicle usage rules, including the prohibition of driving under the influence of alcohol or other illegal substances.
Yes, you can cancel your reservation free of charge. You also have the option to modify it, but this depends on availability and may involve a price difference.
If you return the car later than the agreed time, an additional fee may be charged. We recommend informing us in advance about any delays to avoid penalties.
To avoid surprises and unexpected costs, we recommend: Inspect the car at pickup – note any scratches or issues and inform the team. Follow the terms of the contract – return the car on time and in the same condition. Choose extra insurance – to eliminate the risk of unexpected expenses in case of an accident or theft. Respect the fuel policy – if you chose “full to full”, return the car with a full tank to avoid additional charges.

Insurance and Guarantees

✅ Included in the price
✅ Your liability in case of damage or theft is equal to the deposit amount
✅ Covers damage caused by an accident, but you must pay up to the deposit set for the rented car
❌ Does not cover full theft or vandalism
❌ Does not include damage to windows, mirrors, wheels, tires, or the car’s interior

✅ Reduced liability in case of damage or theft
✅ Your responsibility is limited to the deposit amount
✅ Covers most types of damage to the vehicle, including vandalism
✅ Significantly reduces the amount you need to pay in case of an accident
❌ Does not completely eliminate financial responsibility

📌 Ideal if you want to reduce financial risk while keeping rental costs reasonable.

✅ Your liability in case of damage or theft is 0
✅ Includes coverage for windows, mirrors, and bodywork damage
✅ Completely removes the need for a large deposit to be blocked on your credit card
✅ Includes extended 24/7 roadside assistance and priority support
✅ Theft protection at no additional cost

📌 Recommended if you want a stress-free trip with no unexpected expenses.

Yes, for each rental, a deposit is required, which is pre-authorized on your credit card.
  • If you choose Basic Protection (CDW) – the deposit is high, and you will be financially responsible for any damages.
  • If you choose Medium Protection (SCDW) – the deposit is lower, and your liability is reduced.
  • If you choose Full Protection (SCDW+) – the deposit is €0, and you will not have any additional costs in case of an accident or theft.
Why is it worth choosing extra insurance? ✅ Avoid unexpected costs – in case of an accident, you won’t have to pay for repairs out of pocket. ✅ Reduce or eliminate the deposit – no need to block a large amount on your credit card. ✅ Maximum protection – if you choose Full Protection (SCDW+), you won’t incur any additional expenses. ✅ Peace of mind – enjoy your trip without worrying about potential damage. ❗ What are the risks if you don’t choose extended insurance?
  • In case of a minor accident, you could end up paying thousands in repair costs.
  • The standard deductible requires you to cover a significant portion of the damage.
  • In case of theft or major damage, the deposit blocked on your card may be partially or fully retained.

Support and Assistance

Car-Rentals.ro (through its partners) provides 24/7 roadside assistance.
If you experience a breakdown, contact the support team and an agent will quickly provide you with solutions to resolve the issue.

You can contact us by phone or through the contact form available on our website.

Yes, Car-Rentals.ro (through its partners) offers delivery and pickup of the car at the specified address in the cities where partners operate (as shown in the booking calendar), according to the conditions set in the reservation.

Types of Available Vehicles

We offer a wide range of vehicles, including:
  • Economy Class – Small cars, ideal for city driving.
  • Intermediate Class – Spacious vehicles, suitable for longer trips.
  • SUVs and Crossovers – For extra comfort and safety.
  • Premium and Luxury Cars – Perfect for special events or business meetings.

Unlimited mileage is available for rentals of at least 3 days, within Romania.