FREQUENTLY ASKED QUESTIONS

In the booking form, choose where and when you pick up and return the car, the driver’s age and how long the driver has held a licence. Pick a car class from the results, then the protection and extras, and send the booking with your details. Nothing is paid online on Car-Rentals.ro: you pay the rental company when you collect the car.

• Your original, valid driving licence and an identity document. For some licences the rental company also asks for an international driving permit.
• On Car-Rentals.ro you can book for drivers aged 19 to 80 who have held a driving licence for at least 1 year.
• A credit card for the security deposit, valid for at least 3 months after the contract’s closing date. The deposit is pre-authorised or charged on the card.
• You follow the rules for using the car, including the ban on driving under the influence of alcohol, medication or drugs.

If you do not meet these requirements, the rental company may cancel the booking, including one made through Car-Rentals.ro. Our guide to car rental requirements in Romania explains them by type of licence.

On Car-Rentals.ro you can book for drivers aged 19 to 80 whose driving licence is at least 1 year old. You choose the age and the licence length in the search form.

• Licence held for less than 1 year: the booking cannot be made on Car-Rentals.ro.
• Licence held for 1 to 3 years: for the main driver, the licence experience fee is included in the total shown.
• Driver aged up to 21 or over 65: the rental company charges a young or senior driver fee, included in the total shown, and does not reduce your liability through SCDW or SCDW+.
• Premium Mercedes classes: the rental company requires a driver aged at least 21.
• Driver over 80: write to us through the form on the Support page.

The rental company’s rules are below, under “What the rental company’s conditions say”, and every requirement for the driver, with the documents at pick-up, is in our guide to car rental requirements in Romania.

It depends on your licence. The rental company’s conditions require an international driving permit in certain cases, including documents issued in countries that do not use the Latin alphabet and licences obtained in right-hand-drive cars; every case, with the example countries, is below, under “What the rental company’s conditions say”. Which foreign licences Romanian law recognises is set out in art. 83 of the Road Traffic Code (in Romanian), and our guide to car rental requirements in Romania explains these cases by type of licence. If you are not sure which case applies to you, ask before you book through the form on the Support page.

Yes. You can cancel it on the Check reservation page; nothing is paid online on Car-Rentals.ro. Changes depend on availability and may involve a price difference.

You choose the return location in the booking form. For cars picked up in Bucharest (at the office, at Otopeni or at Băneasa) the form also offers one-way return cities, and for any pick-up you can choose another office or meet & greet point of the rental company as the return location. The search results show whether the return works for your dates, and the fee appears in the price details before you send the booking. The form offers no return locations outside Romania. The return cities are listed on the one-way car rental page. If you want to change the return location after pick-up, you need the rental company’s consent; its rule is below, under “What the rental company’s conditions say”.

Only with the rental company’s written consent, and only to countries of the European Union and the European Economic Area or to countries it has expressly approved. Cross-border travel cannot be booked online: when you book, write the country you want to visit in the “Observations” field, and the request reaches the rental company with your booking. The deposit is doubled for cross-border trips, and roadside assistance covers Romania only. The steps and what you pay abroad are in the guide taking a rental car out of Romania.

If you return the car later than the agreed time, an additional fee may be charged. If you are running late, let us know in advance to avoid penalties.

To avoid unexpected costs, we recommend:

Inspection at pick-up: every scratch or problem should be recorded on the handover report before you drive off; you can also take photos.
Compliance with the contract: return the car on time and in the condition you received it.
Additional protection: SCDW reduces and SCDW+ removes your liability in case of an accident and/or theft, except in the cases set out in the rental company’s conditions.
The fuel rule: return the car with the same amount of fuel as at pick-up, as recorded in the handover report, to avoid the refuelling fee set in the rental company’s conditions.

✅ Included in the rate, together with theft protection (TP)
✅ In case of damage or theft, you are liable up to the excess set for the car, which you see in your booking summary.
❌ In the cases listed in the conditions, for example damage caused by bad weather and glass damage, the excess is charged.
❌ Whatever protection you choose, damage to the rims and tyres, the interior and the underside of the car is yours to pay in full.
📌 What each protection covers is explained in the guide deposit, card and protection for your rental car.

✅ Reduces your liability for damage or theft to the amount set in the contract, except in the cases set out in the rental company’s conditions.
❌ Does not completely remove your financial liability.
❌ When any driver on the booking is aged up to 21 or over 65, the rental company does not reduce the liability through SCDW.

📌 A middle option if you want to lower your financial risk without taking full protection.

✅ Your liability for accident and/or theft is removed, except in the cases set out in the rental company’s conditions (for example rims and tyres, the underside of the car, keys and documents, wrong fuel).
❗ For any damage to the car, the conditions also provide for the penalties in the schedule attached to the contract, one for each damaged part, superficial scratches included. Both rules are below, under “What the rental company’s conditions say”.
✅ No cleaning fee if the car comes back with normal dirt.
❌ When any driver on the booking is aged up to 21 or over 65, SCDW+ does not reduce the liability.

📌 The highest of the three protection levels. The deposit blocked on your card is shown in your booking summary.

Yes. At pick-up, the rental company pre-authorises or charges the deposit on your credit card and refunds it after the car is returned, within the period set in its conditions. The amount depends on the car class and is shown in your booking summary before you send the booking. How the hold works, which cards are accepted and when you get the money back are explained in the guide deposit, card and protection for your rental car.

No: for the deposit, the rental company requires a credit card. Pre-paid cards, virtual cards, cards not marked “credit” or not embossed and Diners Club cards are not accepted for the deposit. A debit card or a fintech card (Revolut, Monese, N26) can be used to pay for the rental at pick-up, but not for the deposit. The rules are below, under “What the rental company’s conditions say”, and what to check on your card before you travel is in our guide to the deposit, card and protection for your rental car.

It depends on how much risk you are willing to carry. What you pay in each case, under the rental company’s conditions:

• With the included protection (CDW and TP): for damage or theft you pay up to the excess set for the car, shown in your booking summary.
• With SCDW: your liability drops to the amount in the contract, but in the cases listed in the conditions, for example damage caused by bad weather or to the glass, the excess is charged.
• With SCDW+: your liability for accident and/or theft is removed, except in the cases set out in the conditions.
• With any protection: damage to the rims, tyres, interior and the underside of the car is yours to pay in full.
• For any damage to the car, the conditions provide for the penalties in the schedule attached to the contract, one for each damaged part, superficial scratches included.
• When any driver is aged up to 21 or over 65, the additional protection does not reduce the liability.

Compare the price of the protection for your rental days with the excess in your booking summary: that is the amount you could have to pay if something happens.